COVID-19 admin & safety policies
What to do if you are feeling ill or have been exposed to COVID-19
We are asking clients who are feeling ill and/or have potentially been exposed to someone who tested positive to COVID to STAY HOME. Common symptoms of COVID-19 include including cough, fever, fatigue, dizziness and brain fog. For more information about the BCCDC’s recommended time frames for self-isolation, READ HERE.
If you are ill, please contact us to cancel or reschedule your appointment
Use the BCCDC COVID-19 Self-Assessment Tool or call the nurses hotline at 8-1-1 if you require further medical advice. For more information, please follow the guidelines from HealthLinkBC.
Please go to the nearest emergency room or call 9-1-1 if you are experiencing shortness of breath, chest pain, confusion or your symptoms are worsening.
The policies listed below adhere to standards of the College of Traditional Chinese Medicine Practitioners and Acupuncturists of BC as well as WorkSafeBC. And we thank you in advance for your patience, these policies are subject to change and will continue to evolve based on public health advisories.
Masking policies
MASKS are still required for entry. If you forget yours we have 2-layer medical masks available for $2.
Due to the nature of our community space + that many of our clients are medically vulnerable and/or of varying vaccination statuses, masking is the simplest measure we can take to protect both clients and practitioners. H&H has has 0% COVID transmission since we reopened May 2020, THANK YOU for continuing to keep our community!
And while a lot of the world, including (sadly) medical facilities, have relaxed protocols, we acknowledge that we live in a different world now. We choose to continue prioritizing the safety of our medically vulnerable staff and clients because very few spaces nowadays do. This is why H&H continues to mask.
Scheduling, booking & payment policies
Cancellation policies
We are accepting cancellations/rescheduling up to 12 HOURS BEFORE your appointment.
Missed appointments or late cancelations (less than 12 hrs notice) will be subject to a $35 fee.
Exceptions granted to the following unforeseen and/or emergency situations:
Please provide advanced notice, so there is adequate time for another client to fill your timeslot.
Up to 12 HOURS BEFORE, you may cancel your appointment via:
Our JaneApp system sends email appointment reminders 36 hours before.
If you do not use or regularly check your email, please put systems in place to remind yourself of the appointment you have booked.
PLEASE NOTE: we always do our due diligence to contact you if you miss an appointment. Failure to follow-up with us will result in your online booking being disabled until your $35 fee is paid.
Please be accountable for the timeslot you have booked, as our scheduling is limited.
Help us help you get the acupuncture you need.
Safety & disinfection
These are the procedures we are using for disinfecting our space and ensuring both practitioners and clients are reducing the risk of viral transmission. These policies may be subject to change as things evolve.
COVID Creature-Comfort Acu-Nap Contingencies
Here are a few suggestions that may help you stay warm and enhance your level of comfort, relaxation AND save us from drowning in laundry:
If you have additional suggestions, feel free to send them to us via our contact form
