- What to do if you are feeling ill or have been exposed to COVID-19
- If you are fully vaccinated
- If you are unvaccinated or partially vaccinated
- If you are ill, please contact us to cancel or reschedule your appointment
- Masking policies
- Scheduling, booking & payment policies
- Cancellation policies
- Safety & disinfection
- COVID Creature-Comfort Acu-Nap Contingencies
What to do if you are feeling ill or have been exposed to COVID-19
We are asking clients who are feeling ill and/or have potentially been exposed to someone who tested positive to COVID to STAY HOME. Common symptoms of COVID-19 include including cough, fever, fatigue, dizziness and brain fog. Below are recommended time frames for self-isolation based on recommendations from the BCCDC, for more information,
READ HERE.
If you are fully vaccinated
- You have isolated for at least 5 days from first testing positive
- Your fever is gone without medication
- Your symptoms are improving – isolate for longer if you are still feeling unwell
If you are unvaccinated or partially vaccinated
- You have isolated for at least 10 days from first testing positive
- Your fever is gone without medication
- Your symptoms are improving – isolate for longer if you are still feeling unwell
If you are ill, please contact us to cancel or reschedule your appointment
Use the BCCDC COVID-19 Self-Assessment Tool or call the nurses hotline at 8-1-1 if you require further medical advice. For more information, please follow the guidelines from HealthLinkBC.
Please go to the nearest emergency room or call 9-1-1 if you are experiencing shortness of breath, chest pain, confusion or your symptoms are worsening.
The policies listed below adhere to standards of the College of Traditional Chinese Medicine Practitioners and Acupuncturists of BC as well as WorkSafeBC. And we thank you in advance for your patience, these policies are subject to change and will continue to evolve based on public health advisories.
Masking policies
MASKS still required for entry.
Due to the nature of our community space + that many of our clients are medically vulnerable and/or of varying vaccination statuses, masking is the simplest measure we can take to protect both clients and practitioners. H&H has has 0% COVID transmission since we reopened May 2020, THANK YOU for continuing to keep our community!
The BCCDC is starting to recommend we wear N95/KN95 masks for a higher degree of protection, but we also acknowledge that due to supply chain issues and socio-economic barriers, not everyone in our community can access these. However, as a medical facility, our priority is to ensure our masking policies are solid to protect everyone, both practitioner and client alike.
Scheduling, booking & payment policies
These are the steps we are taking to ensure we can operate safely, allot enough time for sanitizing and reducing traffic through our space to maintain social distancing. These policies may be subject to change as things evolve.
Cancellation policies
We are accepting cancellations up to 12 HOURS BEFORE your appointment.
Missed appointments or late cancelations (less than 12 hrs notice) will be subject to a $35 fee.
Exceptions granted to the following unforeseen and/or emergency situations:
Please provide advanced notice, so there is adequate time for another client to fill your timeslot.
Up to 12 HOURS BEFORE, you may cancel your appointment via:
Our JaneApp system sends email appointment reminders 36 hours before.
If you do not use or regularly check your email, please put systems in place to remind yourself of the appointment you have booked.
PLEASE NOTE: we always do our due diligence to contact you if you miss an appointment. Failure to follow-up with us will result in your online booking being disabled until your $35 fee is paid.
Please be accountable for the timeslot you have booked, as our scheduling is limited.
Help us help you get the acupuncture you need.
Safety & disinfection
These are the procedures we are using for disinfecting our space and ensuring both practitioners and clients are reducing the risk of viral transmission. These policies may be subject to change as things evolve.
COVID Creature-Comfort Acu-Nap Contingencies
Here are a few suggestions that may help you stay warm and enhance your level of comfort, relaxation AND save us from drowning in laundry:
If you have additional suggestions, feel free to send them to us via our contact form