Book with us

How to book an appointment in JaneApp

  1. Click on the booking button below which will take you to our online booking;
  2. Choose the service, ie. “Community Acupuncture, Registered Counselling, Therapeutic massage, etc.;
  3. Choose the appointment type, ie. “NEW or RETURNING client, 30 minute massage, etc”;
  4. Choose the timeslot of your choice;
  5. At the end of the booking process, there is a section for “Reason for visit”, if necessary, include a short note for your practitioner outlining your main complaint(s);
  6. If you are NEW client to this service, please check your email. Your practitioner will email your online intake forms through JaneApp. Please complete them at least 12 hours before your scheduled appointment.
  7. If you cannot find the appointment time you need, you may be booking outside of your practitioner’s scheduled hours OR please use our waiting list;
  8. Need assistance? Reach us at,
    250-590-3185 | info@heartandhandscommunity.ca

Masking polices

We are one of the few practices in Victoria that still prioritizes the safety of immunocompromised folks. Our treatment spaces (ie. Community Acupuncture room) will remain mask mandatory as we are a community health setting and out of consideration of your fellow clients, customers, staff and practitioners are medically vulnerable.

As we have learned, COVID transmission as well as other airbourne viruses are not seasonal and folks have been contracting and transmitting illness continuously all year around. Reducing and preventing transmission of respiratory viruses is our priority.

We thank you in advance for your consideration, because immunocompromised people matter. If you forget your mask, as always, we will have medical masks available for $2.


How to use our wait list

Can’t the appointment time you need?

  1. Select the appointment type you are hoping to book.
  2. To access our wait list, it is located at the bottom LEFT of our booking page.
  3. Set the client type (new, returning, etc.) as well as the required time frame.
  4. We will call you if a suitable time slot opens up!

Please complete the wait list request thoroughly so you get the appointment time you need!