Booking

Are you new to Heart & Hands Community Acupuncture?

For further assistance please call 250-590-3185.

For new clients

Upon booking, you will receive an email confirmation. Check this for a link to your intake form and complete your online intake as soon as you receive it. If an electronic intake is in anyway difficult for you, PLEASE ARRIVE 15 min BEFORE your appointment time to complete the necessary forms by hand.

Our forms are also available for download , print them out and complete them in advance.

You can also check out our FAQ  and for more information for new clients .


PLEASE NOTE: we have been extremely busy and our schedule is filling quickly. We are encouraging everyone to BOOK IN ADVANCE whenever you can, it is becoming difficult to offer short notice appointments.

If you cannot find an appointment time, please add yourself to our waitlist, you’ll find it on the BOTTOM LEFT when logged into JaneApp. We will call you if anything becomes available.

If it’s been quite some time since you’ve visited to please review our COVID-19 health & safety protocols prior to your visit. Our schedule will be subject to change in the event of practitioner illness or injury.

Christina Chan, R.Ac.

Tues10:00 am – 2:00 pm
Wed3:00 – 7:00 pm
Thurs10:00 am – 2:00 pm
Fri3:00 – 7:00 pm
Sat (alt)10:00 am – 3:00 pm

About Christina

Brewster Scott, R.TCMP.

Mon10:00 am – 2:00 pm

Brewster is discontinuing her acupuncture hours January 2022

About Brewster

*To book a Naturopathic treatment with Brewster,
please visit here

Cydney Smith, R.Ac.

Mon3:00 – 7:00pm
Fri10:00am – 2:00pm

Hours starting January 2022!

About Cydney


BC Vaccine Pass

We are currently not part of the BC Vaccine Passport mandate at this time, but ALL other COVID protocols remain in place. We are currently not part of BC Vaccine Passport mandate at this time, but ALL other COVID protocols remain in place. We are awaiting updates from the provincial government as this policy may change in the coming weeks.

If it’s been quite some time since you’ve visited to please review our COVID-19 health & safety protocols prior to your visit.


COVID Creature-Comfort Acu-Nap Contingencies

Here are a few suggestions that may help you stay warm and enhance your level of comfort, relaxation AND save us from drowning in laundry:

  • DRESS WARMLY, sweaters, vests, scarves are all ways to keep your core toasty
  • Bring your own CLEAN blankets and/or heating pads, hot water bottles (yes, we have a kettle) from home
  • Toques are an option if you want to skip your head points
  • If you are prone to extra chilly feet, we can modify your point combo so you can leave your socks on
  • Headphones or ear plugs to block noise, as all the extra handwashing and talking to one another through our masks does create more background noise
  • Please do not arrive more than a few minutes before your appointment to minimize the time spent waiting outside as the weather starts cooling off and the days gradually get shorter. To maintain social distancing, it is not possible to let people wait in the lobby.
  • And if it’s been quite some time since you’ve visited to please review our COVID-19 health & safety protocols prior to your visit.

Current scheduling & booking policies

  • Commencing Nov. 1, 2021, clients who arrive 5+ minutes late will be subject to a $2 late fee
  • We are currently offering 4 appointments per hour. We are by appointment-only, no walk-ins.
  • Please use the ‘NOTES’ section to notify us of the reason for your visit when booking online. This will reduce the need for talking and the amount of time we are closer than 2 meters of each other.
  • We now have a waitlist in our online booking system, you access it on the BOTTOM LEFT when logged into JaneApp. We will call you if anything comes available.
  • Our practitioner schedule may be subject to change, similarly to asking our clients staying home if they are feeling ill, we will be implementing the same policy if one of our acupunks is feeling under the weather. 

For details about our safety & disinfection protocols, READ HERE.

Cancellation policies

We are accepting cancellations up to 12 HOURS BEFORE your appointment. No shows/cancellations with less than 12 hrs is subject to a $35 fee.

Exceptions granted to the following unforeseen and/or emergency situations:

  • Illness or accident
  • Personal/family emergencies
  • Childcare conflicts
  • If you have been exposed to COVID-19 or awaiting test results

Please provide advanced notice, so there is adequate time for another client to fill your timeslot. Up to 12 HOURS BEFORE, you may cancel your appointment via:

  • Online through 
    heartandhands.janeapp.com (preferred)
  • Email, heartandhands.acu@gmail.com
  • Phone, 250-590-3185 – please LEAVE a message & we will get back to you as soon as we can

PLEASE NOTE: we always do our due diligence to contact you if you miss an appointment. Failure to follow-up with us will result in your online booking being disabled until your $35 fee is paid.

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