Booking

Are you new to Heart & Hands Community Acupuncture?

For further assistance please call 250-590-3185.

Feel free to download & print  our Health History forms to complete prior to your appointment.
You can also check out our FAQ  and information for new clients .


Book a community acupuncture session

*Our schedule will vary from week-to-week due to ever-changing health and safety regulations and/or staff illness, thank you for you patience :)

Book Community Acupuncture session

Veronica Palmer-Jones, R.Ac.

Mo10:00 am – 2:00 pm
We10:00 am – 2:00 pm
Th3:00 – 7:00 pm
Su10:00 am – 3:00 pm

Book with Veronica
About Veronica

Susan Shields, R.Ac.

Mo3:00 pm – 7:00 pm

Book with Susan
About Susan

Christina Chan, R.Ac.

Tu10:00 am – 2:00 pm
We3:00 – 7:00 pm
Th10:00 am – 2:00 pm
Fr3:00 – 7:00 pm
Sa10:00 am – 3:00 pm

Book with Christina
About Christina


UPDATE: masks in BC medical facilities

As per the Public Health Order issued by BC’s Ministry of Health, MEDICAL MASKS are the preferred form of face covering, but not necessary for the time being.

All staff and clients entering Heart & Hands will still be required to wear a face covering, such as a medical mask, 2+ layer cloth mask or face shield when entering our facility to limit the spread of respiratory droplets.

For more information about the Ministry of Health’s public health order, READ HERE.

We will have medical masks for sale for $2 for individuals who arrive for their appointment without a face covering, however, due to pending shortages of PPE and to mitigate further costs of operating, we strongly encourage clients to remember to bring their own.


Current adjustments to scheduling & booking

  • We are currently offering 4 appointments per hour. We are by appointment-only, no walk-ins.
  • Please use the ‘NOTES’ section to notify us of the reason for your visit when booking online. This will reduce the need for talking and the amount of time we are closer than 2 meters of each other.
  • We now have a waitlist in our online booking system and we will call you if anything becomes available. NOTE: that the waitlist is attached to the practitioner. It’s easy to do when you are logged into our booking system.
  • Our practitioner schedule may be subject to change, similarly to asking our clients staying home if they are feeling ill, we will be implementing the same policy if one of our acupunks is feeling under the weather. 
  • Our preference is payment by debit at this time, credit if necessary. To decrease touching of surfaces, we can’t provide change, so please bring the correct amount if you are paying cash.

For details about our safety & disinfection protocols, READ HERE.


Adjustments to our sliding scale, MSP & Seat Sales due to COVID-19

We have adjusted our sliding scale to $35-55 for returning clients, $45-65 for NEW clients.

We will still bill MSP directly for $23 per session and you will be responsible for paying the remaining $12-32 per session to fall within our $35-55 sliding scale.

Acupuncture Seat Sale punchcards valid from March 18th, 2020 on, the expiry date will be extended till December 31st, 2020 + we ENCOURAGE you to add an extra $5-10 when redeeming your sessions, so it is closer to our $35-55 adjusted sliding scale.
The sale of Acupuncture Seat Sales are suspended for the foreseeable future.


Adjustments to cancellation policies

We are accepting cancellations up to 12 HOURS BEFORE your appointment.
Any scheduling changes within 12 hours of your appointment will be subject to a $35 cancellation fee

We are no longer offering rescheduling free of charge.

Exceptions granted to the following unforeseen and/or emergency situations:
> Illness or accident
> Personal/family emergencies
> Childcare conflicts
> If you have been exposed to COVID-19

Please provide advanced notice, so there is adequate time for another client to fill your timeslot.
Up to 12 HOURS BEFORE, you may cancel your appointment via:
> Online through heartandhands.janeapp.com (preferred)
> Email, heartandhands.acu@gmail.com
> Phone, 250-590-3185 – at this time, our capacity to answer the phone will be limited


For those who cannot afford our current rates

Susan and Veronica are now offering a limited number of treatments at a reduced price to returning clients. If you would like to come in for pokes, but are unable to afford our regular sliding scale prices, please contact the practitioner you would like to see at the email address provided below. Please check whose schedule will work best for you as sessions can only be used with that one practitioner. 

Veronica: veronica.acupuncture@gmail.com
Susan: sks.acupuncture@gmail.com

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