Booking

For new clients

Upon booking, you will receive an email confirmation.
Check this for a link to your intake form and complete your online intake as soon as you receive it. 
If an electronic intake is in anyway difficult for you, PLEASE ARRIVE 15 min BEFORE your appointment time to complete the necessary forms by hand.

For further assistance please call 250-590-3185.


How to book an appointment in JaneApp

  1. Clicking on one of the booking buttons below your practitioner for choice will take you to heartandhands.janeapp.com to our online booking;
  2. Choose the appointment type whether NEW or RETURNING client;
  3. Choose the timeslot of your choice;
  4. At the end of the booking process, there is a section for “Notes”, please include a short note outlining your main complaint(s);
  5. Check your email, JaneApp will have sent you the “New Patient Intake Acupuncture/Cupping”, please complete this prior to arrive for your appointment!

Christina Chan, R.Ac.
Community Acupuncture &
Prenatal Acupuncture

Tues10:00 am – 2:00 pm
Wed3:00 – 7:00 pm
Thurs10:00 am – 2:00 pm
Fri10:00am – 1:00pm (alt)
3:00 – 7:00 pm
Sat (alt)10:00 am – 3:00 pm
Please note, last session available 45 minutes before the end of each shift.

Sarah Strohan, R.Ac.,R.TCMP.
Community Acupuncture &
Prenatal Acupuncture

Mon3:00 – 7:00 pm
Tues3:00 – 7:00 pm
Wed10:00am – 2:00 pm
Sat (alt)10:00am – 3:00pm
Please note, last session available 45 minutes before the end of each shift.

David Gillese, R.Ac.
Cupping Therapy, Community Acupuncture & Prenatal Acupuncture

Wed CUPPING4:00 – 8:00 pm
Thurs CA 3:00 – 7:00 pm
Fri CUPPING3:45 – 7:30 pm
Please note, last CUPPING session available 45 minutes before the end of each shift.

Current promotions

Give the gift of H&H for the holidays!

Gifting Treatment Credits!

Give the gift of health and wellness! Treatment credits are redeemable for Community Acupuncture and 
Cupping Therapy!


H&H swag!

Show off your H&H pride with our fine selection of H&H goodies! We have the following items available for sale in our lobby!


How to add yourself to the wait list

PLEASE NOTE: we have been extremely busy and our schedule is filling quickly. We are encouraging everyone to BOOK IN ADVANCE whenever you can.

If you cannot find an appointment time, please add yourself to our wait list, you’ll find it on the BOTTOM LEFT when logged into JaneApp.
You will be automatically booked if something comes available, so watch your email for an appointment confirmation.
We will call you if your desired appointment is less than 12 hrs in advance!

Remember to set the required DATES and TIMES when adding yourself to the wait list
AND
try selecting the “Appointment type” (ie. NEW or RETURNING client) instead of the “Practitioner”, there are often timeslots available with David and Sarah!


Current scheduling & booking policies

  • Commencing Nov. 1, 2021, clients who arrive 5+ minutes late will be subject to a $2 late fee
  • We are currently offering 4 appointments per hour. We are by appointment-only, no walk-ins.
  • Please use the ‘NOTES’ section to notify us of the reason for your visit when booking online. This will reduce the need for talking and the amount of time we are closer than 2 meters of each other.
  • We now have a waitlist in our online booking system, you access it on the BOTTOM LEFT when logged into JaneApp. We will call you if anything comes available.
  • Our practitioner schedule may be subject to change, similarly to asking our clients staying home if they are feeling ill, we will be implementing the same policy if one of our acupunks is feeling under the weather. 

For details about our safety & disinfection protocols, READ HERE.

Cancellation policies

We are accepting cancellations up to 12 HOURS BEFORE your appointment. No shows/cancellations with less than 12 hrs is subject to a $35 fee (for Acupuncture/Cupping) or $10 fee (for NADA).

Exceptions granted to the following unforeseen and/or emergency situations:

  • Illness or accident
  • Personal/family emergencies
  • Childcare conflicts
  • If you have been exposed to COVID-19 or awaiting test results

Please provide advanced notice, so there is adequate time for another client to fill your timeslot. Up to 12 HOURS BEFORE, you may cancel your appointment via:

  • Online through heartandhands.janeapp.com (preferred)
  • Email, heartandhands.acu@gmail.com
  • Phone, 250-590-3185 – please LEAVE a message

PLEASE NOTE: we always do our due diligence to contact you if you miss an appointment. Failure to follow-up with us will result in your online booking being disabled until your $35 fee is paid.


COVID Creature-Comfort Acu-Nap Contingencies

Here are a few suggestions that may help you stay warm and enhance your level of comfort, relaxation AND save us from drowning in laundry:

  • DRESS WARMLY, sweaters, vests, scarves are all ways to keep your core toasty
  • Bring your own CLEAN blankets and/or heating pads, hot water bottles (yes, we have a kettle) from home
  • Toques are an option if you want to skip your head points
  • If you are prone to extra chilly feet, we can modify your point combo so you can leave your socks on
  • Headphones or ear plugs to block noise, as all the extra handwashing and talking to one another through our masks does create more background noise
  • Please do not arrive more than a few minutes before your appointment to minimize the time spent waiting outside as the weather starts cooling off and the days gradually get shorter. To maintain social distancing, it is not possible to let people wait in the lobby.
  • And if it’s been quite some time since you’ve visited to please review our COVID-19 health & safety protocols prior to your visit.
Scroll to Top