Are you new to Heart & Hands Community Acupuncture?

For further assistance please call 250-590-3185.

Feel free to download & print  our Health History forms to complete prior to your appointment.
You can also check out our FAQ  and information for new clients .

Adjustments to our sliding scale, MSP & Seat Sales due to COVID-19

We have adjusted our sliding scale to $35-55 for returning clients, $45-65 for NEW clients.

We will still bill MSP directly for $23 per session and you will be responsible for paying the remaining $12-32 per session to fall within our $35-55 sliding scale.

Acupuncture Seat Sale punchcards valid from March 18th, 2020 on, the expiry date will be extended till December 31st, 2020 + we ENCOURAGE you to add an extra $5-10 when redeeming your sessions, so it is closer to our $35-55 adjusted sliding scale.
The sale of Acupuncture Seat Sales are suspended for the foreseeable future.

Current adjustments to scheduling & booking

  • For the first 2-3 weeks, we will be operating at reduced hours and seeing 2-3 clients/hour to establish a rhythm to maintain social distancing and have adequate time to disinfect between clients. Once things feel safe and smooth, we will announce when we will expand our hours. 
  • During this restart period, we will be appointment-only.
  • Please use the ‘NOTES’ section to notify us of the reason for your visit when booking online. This will reduce the need for talking and the amount of time we are closer than 2 meters of each other.
  • We now have a waitlist in our online booking system and we will call you if anything becomes available. NOTE: that the waitlist is attached to the practitioner. It’s easy to do when you are logged into our booking system.
  • Please CONTACT US, | 250-590-3185, if you need to cancel. We are maintaining the policy of no penalty for late cancelations due to illness. There is a $35 fee for no shows, please be accountable for the time you have booked. 
  • Our practitioner schedule may be subject to change, similarly to asking our clients staying home if they are feeling ill, we will be implementing the same policy if one of our acupunks is feeling under the weather. 
  • Our preference is payment by debit at this time, credit if necessary. To decrease touching of surfaces, we can’t provide change, so please bring the correct amount if you are paying cash.

For details about our safety & disinfection protocols, READ HERE.

Book a community acupuncture session

*Re-opening schedule will vary from week-to-week as we establish the best way to operate safely, thank you for the patience

Book Community Acupuncture session

Veronica Palmer-Jones, R.Ac.

Mo10:00 am – 2:00 pm
We10:00 am – 2:00 pm
Sa2:00 – 6:00 pm
Su10:00 am – 3:00 pm

Book with Veronica
About Veronica

Susan Shields, R.Ac.

Mo3:00 pm – 7:00 pm
Tu3:00 pm – 7:00 pm
Th3:00 pm – 7:00 pm
Fr10:00 am – 2:00 pm

Book with Susan
About Susan

Christina Chan, R.Ac.

Tu10:00 am – 2:00 pm
We3:00 – 7:00 pm
Th10:00 am – 2:00 pm
Fr3:00 – 7:00 pm
Sa9:00 am – 1:00 pm

Book with Christina
About Christina

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