Our sliding scale is in place so we can treat people from a wide spectrum of financial situations, which is why we want to keep the bottom end of our sliding scale as accessible as possible. If you are tight for money, pay at the low end of the sliding scale, but those of you who have extended healthcare benefits or those of you that find the higher end of the sliding scale within your means, we encourage you to pay more.
To keep rates affordable and our clinic running efficiently, we ask our client-base to participate in the following:
Book online– we may not always be available to answer the phone. Please make the effort to book your appointment online. This reduces the amount of time spent on the phone so the acupuncturist on-shift can focus on client care.
Leave a voicemail – we are not always available by phone. If you want us to return your call, please make the effort to leave a voicemail.
Be punctual – we rely on high volume to keep our rates affordable, therefore, we rely on everyone arriving on time so that the acupuncturist on-shift can stay on track. Commencing Nov 1, 2021, clients arriving 5+ minutes past their appointment time will be subject to a $2 late fee.
Be accountable to the appointment you have booked– adhering to our cancellation policies and ensuring you keep track of the appointment(s) you have booked. When you book an appointment and not show, you are taking a timeslot away from another client in need of care.
Paying it forward – if it is within your means, esp individuals who have extended benefits, by paying on the higher end of the scale you are investing in clients who have less financial privilege and is the basis of mutual aid.
Send an email, if you have complicated or multiple questions for one of our acupuncturists. During office hours, our focus is on our clients and we are happy to respond to emails AFTER our scheduled office hours.
