Cancellation policies

For Community Acupuncture and Cupping & Gua Sha, we are accepting cancellations and rescheduling up to 12 HOURS BEFORE your appointment. Missed appointments and late cancellations (less than 12 hrs) are subject to a $35 fee (for Acupuncture/Cupping).

*Our Other Offerings Practitioners may have their own Cancellation policies,
which they will notify you of when you book with them.

Exceptions granted to the following unforeseen and/or emergency situations:

  • Illness or accident
  • Personal or family emergencies
  • Childcare conflicts
  • If you have been exposed to COVID-19 or other illnesses

You may cancel your appointment via

  • Online through heartandhands.janeapp.com (preferred)
  • Email, info@heartandhandscommunity.ca
  • Phone, 250-590-3185 – at this time, our capacity to answer the phone will be limited

Keep in mind, short notice cancellations…

  • Do not provide adequate time for another client to fill your timeslot
  • Hold a spot that otherwise could have been filled by another client, especially someone who has been patiently waiting on our wait list.
  • Causes loss of revenue, which impacts our small business and it’s hardworking practitioners

Our JaneApp system sends email appointment reminders 36 hours before.
If you do not use or regularly check your email, please put systems in place to remind yourself of the appointment you have booked.

PLEASE NOTE: we always do our due diligence to contact you if you miss an appointment. Failure to follow-up with us will result in your online booking being disabled until your $35 fee is paid.

Be accountable for the timeslot you have booked, as our scheduling is limited.
Help us help you get the treatment you need.