COVID updates

Email confirmation & COVID-19 screening survey

Email confirmation & COVID-19 screening survey

As cases of COVID-19 in BC and specifically Vancouver Island continue to rise, we are implementing additional measures to ensure we step-up our screening measures. It will make the process in the clinic lobby quicker, more efficient and hopefully, safer. We are asking our clients for the following: Please ensure you are receiving emails from…

Reminder of our cancellation policies & client accountability

Reminder of our cancellation policies & client accountability

Since reopening late May, we have been encountering an increased number of no shows on a weekly basis. Due to COVID, we have had to decrease our hourly capacity to maintain social distancing, so when clients do not show for their scheduled appointments, this impacts us financially. In addition, this is unfair to clients on…

Adjustments to our sliding scale due to COVID-19 restrictions

Adjustments to our sliding scale due to COVID-19 restrictions

It is necessary at this time for us to change our sliding scale to $35-55 per treatment. This hopefully is a temporary measure to compensate for decreased number of sessions per shift in order to maintain adequate physical distancing. It also allows us to recoup lost revenues during our closure as well as the cost of…

Reopening updates

Reopening updates

We heard the updates announced by Premier John Horgan and H&H is in the process of determining a safe and measured approach to reopening, including trying to acquire the supplies and PPEs we require. We are also awaiting further instructions from our licensing board so we have clear standards for operating as well as how…

COVID-19 admin & safety policies

COVID-19 admin & safety policies

What to do if you are feeling ill or have been exposed to COVID-19 We are asking clients who are feeling ill and/or have potentially been exposed to someone who tested positive to COVID to STAY HOME. Common symptoms of COVID-19 include including cough, fever, fatigue, dizziness and brain fog. For more information about the…