Re-opening May 27th: COVID-19 admin & safety policies

Re-opening updates

The policies listed below adhere to standards of the College of Traditional Chinese Medicine Practitioners and Acupuncturists of BC as well as WorkSafeBC. And we thank you in advance for your patience, these policies are subject to change and will continue to evolve based on public health advisories.

Stay tuned for updates, and for the latest guidance, please see the health information from the British Columbia Centre for Disease Control and the latest news from the government of British Columbia.


What you can do?

First and foremost, if you feel any of the common symptoms of COVID-19 (including fever, sore throat, cough, or difficulty breathing), STAY HOME so that your condition does not worsen as well as preventing further transmission. Call the nurses hotline at 8-1-1 if you require further medical advice.

Do things to optimize your immunity such as regular hand washing, avoid touching your face, cleaning your phone, staying hydrated + eating well and getting plenty of rest. 

For more information, please follow the guidelines from HealthLinkBC.


Adjustments to our sliding scale

It is necessary at this time for us to change our sliding scale to $35-55 per treatment.
This hopefully is a temporary measure to compensate for decreased number of sessions per shift in order to maintain adequate physical distancing. It also allows us to recoup lost revenues during our closure as well as the cost of PPE and disinfecting supplies required for us to operate.

For more information, READ HERE.


Adjustments to Direct MSP Billing

For clients who are eligible for MSP Premium Assistance, you will have coverage for $23 per acupuncture session for a maximum of 10 sessions per calendar year.

We will bill MSP directly for $23 per session and you will be responsible for paying the remaining $12-32 per session to fall within our $35-55 sliding scale. This out of pocket portion of the treatment fee can be paid with debit, credit, cash & cheque.

For more information, READ HERE.


Adjustments to our schedule, booking & payment

These are the steps we are taking to ensure we can operate safely, allot enough time for sanitizing and reducing traffic through our space to maintain social distancing. These policies may be subject to change as things evolve.

  • We are keeping our front door locked and letting clients in and out of the lobby ONE AT A TIME in order to maintain social distancing.
    In an effort to avoid unnecessary contact, there won’t be a volunteer at the front desk, so your patience is appreciated. 
  • For the first 2-3 weeks, we will be operating at reduced hours and seeing 2-3 clients/hour to establish a rhythm and have adequate time to disinfect between clients. Once things feel safe and smooth, we will announce when we will expand our hours.
  • At this time, sessions will be up to 50 minutes to allow for social distancing and maintaining our occupancy limit.
  • During this restart period, we will be appointment-only. If possible, BOOK ONLINE . We will only be checking our phone at the beginning and end of shift.
  • Use the ‘NOTES’ section to notify us of the reason for your visit when booking online. This will reduce the need for talking and the amount of time we are closer than 2 meters of each other.
  • We now have a waitlist in our online booking system. We will call you if anything becomes available. NOTE: that the waitlist is attached to the practitioner. It’s easy to do when you are logged into our booking system.
  • Our practitioner schedule may be subject to change. Similarly to asking our clients staying home if they are feeling ill, we will be implementing the same policy if one of our acupunks is unwell. 
  • Please use debit and if you must, credit is OK too.
    Bring the correct amount if paying cash, we cannot provide change.
  • Suspending the sale of Acupuncture Seat Sales
    Due to many variables and unknowns operating during COVID-19, we will no longer be selling Acupuncture Seat Sales for the foreseeable future.
    For punchcards valid from March 18th, 2020 on, the expiry date will be extended till December 31st, 2020. We ENCOURAGE you to add an extra $5-10 when redeeming your sessions, so it is closer to our $35-55 adjusted sliding scale.

Adjustments to cancellation policies

Due to these unprecedented times, we will be implementing a flexible cancellation policy. As such, we are waiving fees for cancellations within 24 hours due to illness or if you are nervous about coming into the clinic.

If possible, please provide advanced notice, so we can book another client from the waiting list. You can cancel your appointment in JaneApp (preferred), via email or phone. At this time, we will be unable to answer the phone as frequently. 

We still reserve the right to charge a no show fee of $35, please be accountable for the timeslot you have booked.


Safety & disinfection

These are the procedures we are using for disinfecting our space and ensuring both practitioners and clients are reducing the risk of viral transmission. These policies may be subject to change as things evolve.

  • We cannot allow you to enter if you are SICK (ie. fever, cough, shortness of breath, fatigue, loss of smell, etc.) AND/OR if you have traveled outside the country in the last 14 days.
    We will also verbally screen you upon entry. 
  • Please bring a mask to wear (medical grade or homemade) when entering the building, we will have disposable medical masks available for $2. The CDC recommends a minimum of 2 layers of material for homemade masks. 
  • Please maintain the adequate 2 meters for social distancing whenever possible while moving through the clinic.
  • There will be hand sanitizer and Cavicide wipes available at the Invisible Receptionist so you can disinfect your hands and wipe down the POS machine + pen after your use.
  • Maintain good hygiene habits including coughing or sneezing into your elbow.
    We will remind you to wash your hands in the bathroom prior to sitting down in your chair.
  • Please bring your own water. We have removed our water dispenser and covered up our retail items in the lobby to reduce surfaces for transmission.
  • Take ALL of your belongings with you, so we can minimize traffic around the coat hooks/benches.
  • We will keep the clinic room toasty, as we cannot use our heating pads. Bring extra layers if you tend to get chilled during your session.
  • We will be disinfecting high touch surfaces hourly and the bathroom after every use.
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